Contact us
One address, answered by a person, usually within two working days.
[email protected] reaches the editorial team. It is the only address we publish and everything goes to the same inbox — corrections, questions about the coin model, press, and commercial enquiries.
Corrections and disputes
If you think a figure on this site is wrong, send the page and the number. We will re-check against the brand’s current terms and, if it has changed, re-test rather than edit quietly. Brands are welcome to write in the same way; we will not remove a finding because a brand dislikes it, but we will correct one that is out of date.
If you are a brand
We do not accept comped accounts, sponsored reviews, or payment for placement, and our ranking is not for sale. We do run affiliate links, and the terms of those are agreed before any testing starts and never afterwards. If you want to discuss that, say so in the first email.
What we cannot help with
We are not a casino and we hold no accounts on your behalf. Locked accounts, failed verification, missing balances and stalled redemptions have to go to the brand’s own support desk — they are the only ones with access. If a brand is unresponsive, tell us, because a support desk that stops answering is something we score.
Postal address
OMD AS, Torstein Rafgård, Frøyas gate 15, Postboks 1165 Sentrum, 0107 Oslo, Norway. Email is much faster.
Two working days is typical. Corrections that need a re-test take longer, because a re-test means funding the account again and filing a real redemption.